1. LEGAL INFORMATION ABOUT POSADA DEL LEÓN DE ORO
Commercial Name: Posada del León de Oro
Company Name: Posada El León de Oro C.B
VAT number: E85854164
Phone number / e-mail address: +34 91 119 14 94 / firstname.lastname@example.org
Under what legal base we gather and treat information about you?
If you are making a reservation online, we gather and treat information about you based on your contractual obligation to do so in order to complete the process.
Any other information that is not necessary to complete the reservation process is gathered and treated under the principle of consent. You will be asked for your explicit consent and you have the right to accept or decline to give us that information. For example, we can only add you to our mailing list if you explicitly agree.
Safe Booking Online
If you decide to make a booking via our website, you will be directed to a booking engine managed by our partner Bookassist. All data is safely transferred and protected against third parties. Bookassist is certified as complying with PCI DSS rules (Security rules of the payment services industry)
Why do we gather this information?
The data is gathered to facilitate the online booking process, offer additional services and to improve our own services.
If you subscribed to our mailing list, the data is used to keep you informed about our offers and news.
What information do we collect and process about you and why?
In order to carry out the reservation process and online voucher purchase we require all the information marked with the asterisk including your name, address, phone number, email address, recipient name (if voucher purchase) and the credit card details that shall be used to pay for the accommodation or voucher. We will collect any other data you may choose to provide, which may include special categories of personal data such as dietary requirements.
During the online reservation process, we will ask whether you consent to your contact details being used in the future by the accommodation provider other than in direct connection with your reservation, for example for special offers or other communications from the accommodation provider.
If you have subscribed to our Newsletter, we collect your email address to keep you informed on special offers and other news.
On our web-site, and during the online reservation process and online voucher purchase, we may collect Cookies. Please see details of our Cookies Policy below.
What if you do not want to provide your personal data?
If you do not wish to provide data that is required for the online reservation process or online voucher purchase process as symbolized by the asterisk then you will not be able to proceed with the process and we advise that you contact us directly. You can find contact details at the beginning and end of this document.
If you do not wish to provide data during the online reservation process that is not required, i.e. that does not have an asterisk beside it, then you may choose not to provide such information and this shall not have an impact upon the process.
If you do not wish to provide information that is requested for signing up to our Newsletter, then you will not receive the Newsletter. If you sign up initially and no longer wish to receive the Newsletter, you may withdraw consent at any time by unsubscribing and or contacting us, see contact details above.
How do we use the information?
To complete or support the online reservation process or online voucher purchase process.
When you subscribe to our newsletter, we may send you product updates or other news. We shall also take note if you are already a client and we may or may not send you specifically targeted mail in line with your company's preferences.
For statistical usage in order to facilitate improvements.
For any other treatment on the information, you will be asked permission.
Who has access to some or all of the information we collect?
Our partner Bookassist, its parent company, its branches and its subsidiary companies.
We use third parties to aid with our marketing activities, such as our mailing list.
Certain third parties have access to your Cookies, see our Cookies Policy below for further details. Such third parties may store and process such data outside of the EU.
The legal authorities, when legal obligations arise.
Is your data secure?
Yes, we have secure storage systems and processes in place.
What are your rights?
You have the right to request access to all data we hold concerning you.
You have the right to request rectification of any data we hold concerning you.
You have the right to request the erasure of any data we hold concerning you; please note that the erasure of certain data may impact on the provision of our services.
You have the right to data portability; this means that you can request for your data to be provided in a suitable format.
Where consent is obtained in order to collect and process certain aspects of your data, you have the right to withdraw your consent at any time, for example, you may unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of the email.
You have the right to lodge a complaint with the relevant supervisory authority.
How long do we keep your data?
We keep your information during the time necessary for the end to which they were originally collected or treated. These are some of the criteria we use to determine how long we can keep your personal information:
The nature and type on information provided
The end to which the information is provided
Operational and/or commercial requirements needed to keep providing you the service or functionality you asked for
We may have to keep the information for longer if required by law.
What can you do if you have issues or want to exercise your rights?
You may contact our Data Protection contact, see contact details above.
In particular, if you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please do not hesitate to contact us.
Privacy of underage persons.
Keep in mind that our website was not designed to be used by anyone under 18. Therefore, our website should not be used by anyone under the age of 18.
If we inadvertedly take data from a person under the age of 18 we will not share it with third parties unless it’s for the specific purpose of informing of the use of our service by this underage person without our consent.
Links to other sites
3. Cookies Policy
What are Cookies?
Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are- useful because they allow a website to recognize a user’s device. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. There are a number of different types of Cookies, each having a different purpose. For example, certain Cookies are used to remember a user’s action, to identify the user or for online behavioral advertising.
What different types of Cookies are there?
STRICTLY NECESSARY COOKIES
Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.
Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.
Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.
Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.
If you have Cookies enabled on your device, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites.
THIRD PARTY COOKIES
We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.
What Cookies do we use?
We use the following Cookies – in order to opt out of any of these Cookies, please see the section below entitled “How can consent be withdrawn to Cookies collection?”
Bookassist session cookie is a Strictly Necessary cookie, it’s essential for the service, it maintains the user session. It’s controlled by Bookassist; it expires with the session.
Bookassist conversion tracking cookie is a Performance cookie, it’s essential for the service, it tracks conversion statistics. It’s controlled by Bookassist; it expires in 1 year.
Bookassist booking reference cookie is a Functional cookie, it’s not essential for the service, it saves user preferences. It’s controlled/accessed by Bookassist and the hotel; it expires in 1 year.
Bookassist cookies policy cookie is a Functional cookie, it’s essential for the service, it’s used to show cookies policy on first visit. It’s controlled by Bookassist; it expires in 1 year.
Bookassist home popup and abandon popup cookies are Functional cookies, essential for the service, used to collect information about popups. They are controlled by Bookassist; they expire with the session.
Bookassist cms cookie is a Functional cookie, it’s essential for the service, it maintains session in hotel’s website and maintains user preferences such as language. It’s controlled by Bookassist; it expires in 1 year.
Bookassist newcms cookie is a Functional cookie, it’s essential for the service, it saves user preferences. It’s controlled by Bookassist; it expires with the session.
Google Cookies are Third Party cookies controlled by Google, and can be accessed by Bookassist and the hotel. For information about Google cookies, see: https://policies.google.com/technologies/cookies
Google Analytics is a Third-Party Performance cookie, it’s essential for the service, it’s used to collect information on how the website is used. See more information about Google Analytics here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Google Remarketing is a Third-Party Advertising or Tailored Advertising cookie, it’s not essential for the service, it’s used to deliver advertising relevant to your interests.
Google Adwords is a Third-Party Performance cookie, it’s not essential for the service, it’s used to collect statistical information about use and conversion.
Other Third-Party Cookies:
Facebook, Twitter and Google+ are all Third-Party cookies, not essential for the service, used for Social Media sharing. They are controlled by those third parties.
Vimeo and YouTube are Third Party cookies used to provide video, not essential for the service. They are controlled by those third parties.
Will the Cookies be used for any other purposes than those stated above?
How can consent be withdrawn to Cookies collection?
You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org You can delete all Cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Should you wish to opt out of Google Analytics in particular please visit the Google Analytics opt-out page https://tools.google.com/dlpage/gaoptout/
Should you wish to opt out of Tailored Advertising in particular please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/
Please note that by blocking Cookies, you may not be able to use the full functionality of this website, in particular the use of the booking engine to complete a reservation.
Your right to privacy
We respect your right to privacy. Any personal information which you provide on this website will be treated with the appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation.
We reserve the right to change this Policy at any time and to publish changes without specific notification to the users of the website.
How to contact the hotel